Who can benefit from the service?
Intercultural work is designed for ALL who need help with mediation of communication which is affected by language or sociocultural barriers. An intercultural worker is impartial and aims to ensure understanding between ALL parties. This means that the service can be requested both by migrants and public institutions.
How to request an intercultural worker?
Step 1. – choose an intercultural worker in the database according to the required language and professional specialization.
Step 2. – contact the intercultural worker
Option №1: The service is free
This means that the service is paid by the organization where an intercultural worker is employed.
Up-to-date information about projects in which it is possible to benefit from the service for free can be found here.
Option №2: The service is provided for a fee
The Association for intercultural work recommends the following rate for the service of intercultural work:
350 CZK for an hour of intercultural work
Important information:
- The rate is the same for all services within intercultural work (interpreting, assistance, basic social and legal advice)
- Every started hour is charged for
- The rate for time spent waiting is reduced by half
Please note: the rate is only recommended, so always check in advance with your intercultural worker for the rate and way of payment. This way unpleasant misunderstandings can be avoided.
The guarantee of the quality of intercultural work
The Association for intercultural work maintains the database of intercultural workers and acts as an intermediary between an intercultural worker and a client.
In order to ensure a professional level of performance of intercultural work, the Association for intercultural work sets entry requirements (education, qualification, professional experience) for the inclusion of intercultural workers into the database.
In case the client is not satisfied with the service of an intercultural worker, he/she can address the Council members of the Association for intercultural work (info@asociaceip.cz) with a detailed description of his/her complaint. Serious violations towards the client (failure to comply with ethical principles, misinformation of the client, inappropriate behavior) or repeated complaints may cause the expulsion of an intercultural worker from the database.